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Paying Telephone Bills by Phone

Posted on October 18, 2006
Filed Under >Bilal Zuberi, Economy & Development, Science and Technology
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Bilal Zuberi

If you are like me, you might be quite used to standing in long lines outside the Bank and the post-office to pay phone and electricity/gas bills every month. Now that I am no longer at home for most of the year, my brothers have to deal with the hassle. I have noticed over time that the lines are getting longer as more people have access to telephones, and the bank staff seems to have become less efficient and polite.

If you haven’t had the pleasure of experiencing it for yourself, trust me that standing outside in the sun for more than 2 hours in the summer heat is no joke, especially when it is just to pay a lousy phone bill. We managed by eating gola-ganda (flavored ice) or drinking gannay kaa juice (sugar-cane juice, see a related ATP post here and here).



Well, all that is expected to change now. PTCL has announced another method of bill payment. This time PTCL calling cards can be used to pay PTCL phone bills from the convenience of one’s home (or office). These cards are available in market in denominations of Rs. 300, 500, 700, 1,000 and 2,000. According to a report in the Daily Times:

For greater convenience of customers, PTCL has made arrangements for payment of three bills through their own telephone during a billing cycle.

For further information, the customers can contact PTCL calling card help line (0800 80808), which is functional round the clock.

To access this service, a customer needs to dial 1010 and then press 88# to enter UBP flow.

From the menu, the customer is asked to dial 11# to pay for the bill and other options for related services. System recorded instructions guide customer to accomplish his required tasks.

This is not the only innovation introduced by the PTCL in bill payment. It appears that electronic bill payment using ATM cards and Online banking is also available via MCB Bank and Askari Commercial Bank.

I have not used these services as yet but would like to hear if you have and what your experience was like. I routinely pay my bills in the US using online banking and it saves me a ton of time. If there are no glitches in the system, the ability to pay bills from the comfort and convenience of home would be a major step forward. I know it would make my brothers happy customers. Kudos to the administration!

Kohl’s Enters Crowded California Retail Market with Planned Stockton Location.

Knight Ridder/Tribune Business News January 16, 2003 By Bruce Spence, The Record, Stockton, Calif. Knight Ridder/Tribune Business News Jan. 16–Target and Kohl’s, a new player to the California department-store marketplace, will anchor the A.G. Spanos Cos.’ upcoming retail center at Interstate 5 and Eight Mile Road.

The 125,000-square-foot Target store would be Stockton’s second.

That and a Kohl’s department store of the standard company size of 88,000 square feet would eat up about 30 percent of the 750,000 square feet of retail space in the retail parcel running alongside I-5.

Although the entire lineup for the retail development isn’t sealed yet, retailers will include 14 nationally known companies plus restaurants and small businesses such as boutiques, said Dean Plassaras, a consultant working with Spanos to develop Spanos Park West.

The two stores are expected to open in February 2004.

The Spanos Park West project, still in its first year of development, will combine retail and office space with apartments and 1,200 upscale homes.

More than 200 homes are either already built or under construction, but the retail project is still on paper.

“You’re going to like some of the names coming in here,” Plassaras said. “And some of the names are first-time entries into the Northern California market.” Kohl’s and Target corporate executives didn’t return calls for comment Wednesday.

But Malcolm Gibson, in Target’s Sacramento district office, said the existing Stockton store at March Lane and Pacific Avenue, will be staying open.

“It does great for us — it’s very busy.” The arrival of Kohl’s, one of the country’s fastest-growing department-store companies, is going to rattle an already rugged department-store marketplace in California, said Jack Kyser, chief economist with Los Angeles County Economic Development Corp.

“If you’re looking at the department-store industry in California, it’s pretty confused,” said Kyser, also a member of the California Chamber of Commerce’s economic-advisory group.

Sears is struggling. Sales for Federated Department Stores — owners of Macy’s and Bloomingdale’s — are down. Although JCPenney is having a surge, thanks to a turnaround specialist, many analysts are wondering whether Kmart will survive bankruptcy to the end of the year, he said.

Meanwhile, Target is loss leading merchandise such as toys and electronics to attract shoppers, which affects other big merchandisers such as Toys “R” Us, Circuit City and Best Buy, Kyser said.

Plus, many shoppers feel a sameness in many department stores, he said.

“And you have the onslaught from the value retailers such as Target and Wal-Mart.” Although Kohl’s isn’t a discounter, it very aggressively prices name brands and puts so much emphasis on the customer that in each store, in the early afternoon, every employee, regardless of rank, hits the sales floor to put jumbled merchandise back in order so it looks good, Kyser said. website kohls coupons printable

“They understand consumers are turned off about poor housekeeping, which is what you find in a lot of retail operations,” he said.

Kohl’s model is focused on selling moderately priced clothing, shoes, accessories and home products targeted to middle-income customers.

Stores also have fewer departments than traditional, full-line department stores but offer shopping carts and express checkout at the front.

“It’s the first major new tenant we’ve seen in our market in a long time,” said Jim McMasters, a senior retail broker for the commercial real estate brokerage firm Colliers International.

Expect some major competition to Mervyn’s, a midlevel department-store chain that has seen its sales fall while Kohl’s is showing major gains.

December 2001 to December 2002 comparable-store sales were down 8.2 percent for Mervyn’s and up 1 percent for Target, according to Target Corp., owner of both retail chains.

Meanwhile, Kohl’s reported gains of 3.3 percent.

Kohl’s is looking at other Northern California sites.

The company has signed a letter of intent to build an 88,000-square-foot store in a new 550,000-square-foot Gilroy Crossing shopping center south of San Jose, said McMasters, a Walnut Creek executive who handled the Gilroy deal.

There may be between 20 to 25 more Kohl’s coming into Northern California as the company steps into this market, he said.

“Everything we’re seeing is nothing but positive news,” he said. “They’re financially solid. They’re a great concept — good-looking stores well-merchandised.” Kyser said Kohl’s avoids malls and goes for strip retail centers, where shoppers can get in and out quickly and conveniently.

Kyser said most retail watchers think the biggest gains for Kohl’s in California will come at Mervyn’s expense.

“Everybody says Mervyn’s is the most obvious one to get whacked around by Kohl’s, but they also say Sears could feel some pain and even the weaker locations of a Macy’s, … so it’s going to be a wild time in retail.” The publicly traded Kohl’s, a 40-year-old company, has grown from a single store in Milwaukee into a network of 457 stores in 33 states — most of them east of the Mississippi.

That’s up from 382 stores a year ago. Plus, the company plans to build 80 new stores this year, including 28 that will have simultaneous grand openings in Southern California in March.

Kohl’s also is planning to open stores in the Sacramento metro area.

In its December sales report, the company said sales for the five-week period ending Jan. 4 were up 19.4 percent of the same period the year before.

For the 48 weeks ending Jan. 4, sales were up 21.8 percent, while comparable-store sales increased 5.3 percent. website kohls coupons printable

For the November-December holiday-sales season, comparable-store sales were up 9.8 percent year to year.

Kohl’s CEO Larry Montgomery said the company had expected much stronger comparable-store sales in December.

“Going into the new year, we will continue to be aggressive in our marketing, and we are well-positioned to increase market share,” he said.

Executives at Kohl’s, Mervyn’s and Target didn’t return calls for comment. Macy’s declines to make comments on the retail marketplace. Dillard’s executives declined comment.

It’s too soon to say what Kohl’s arrival will do to the marketplace, said Fred Bentelspacher, vice president of marketing for Gottschalks, a regional department-store chain headquartered in Fresno.

The company has a store in Stockton’s Sherwood Mall.

“They’re a good operation,” he said. “That’s why they’re expanding all over the country.” Roger Hanson, manager of the JCPenney store in Stockton’s Weberstown Mall, said he wasn’t sure how Kohl’s would fit in, because the company has no stores in the area yet.

“We’ll see how we stack up against them.” Sears spokeswoman Peggy Palter, in the giant retailer’s corporate offices in Chicago, said Sears knows that Kohl’s is formidable competition in parallel lines of soft merchandise.

But Sears offers a different mix of merchandise, including tools and big-ticket hardware such as appliances, she said.

The retailer also is improving its apparel lineup to include new high-profile brands such as Land’s End and Covington, she said.

“We think that’s going to be a strong differentiation, so we think we’ll measure up pretty well against Kohl’s when they come into your market,” Palter said.

Kohl’s began in 1962 with a single store in Milwaukee. Part of the founding Kohl’s family was Herb Kohl, now a Democratic U.S. senator for Wisconsin.

Before going to the Senate, Kohl helped build the family owned business, Kohl’s grocery and department stores and served as president from 1970 through the sale of the corporation in 1978.

In 1985, he also bought the Milwaukee Bucks.

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8 comments posted

  1. Farrukh says:
    October 18th, 2006 7:28 pm

    It is a convenience but pobably for a very small percentage of the people… extremely small. Plus, do we know if they are charging a premium for this service. Given the earlier post on ATP about PTCL not being willing to pass on the price reduction to the consumers, I remain apprehensive.

  2. iFaqeer says:
    October 19th, 2006 12:39 am

    small percentage…say, what? 5%? 10%? You have to remember that fully 30% of Pakistan is urban. And people not in the major Urban centers also have access to computers and the like, to some extent. But let’s convert the percentages to hard numbers shall we? What is the population of Pakistan? Let’s use 150 Million? (It’s officially a little lower; but let’s round up and/or be real.) Here are the numbers:

    5%: 7.5 Million People
    10%: 15 Million People
    30%: 50 Million People

    Here’s a list of countries by population:

    http://en.wikipedia.org/wiki/List_of_countries_by_ population

    Our lowest figure above is more than the population of:

    Norway
    New Zealand
    Ireland
    Singapore
    the UAE
    Lebanon

    Would you say that a service whose target market is the whole population of New Zealand is not worth implementing, either from an economic point of view or in terms of being a service that helps people?

    Now let’s go down the above list. I am sick to my stomach of people saying that Pakistan’s urban population is a small group and somehow not worthy of paying attention to. I am not saying our urban folk are all there is to Pakistan; this blog is ample proof that it is not. But it is a population that dwarfs all but 37 of the 230 entities on the above list. Including countries like Argentina, South Korea, Spain, and many more. It is almost double the population of Canada!

  3. Samdani says:
    October 19th, 2006 1:41 am

    Mohtaram Janab iFaqeer sahab, as an occasional visitor to your blog I am surprised by the anger there. Why does this blog inspire succh anger in people, I wonder?

    Farrukh sahab may respond to you himself, but baqol shair:

    woh baat saaray fasanay main jis ka zikr na tha
    woh baat un ko buhat nagawar guzri hai

    I sympathize with your stomach when you say that “I am sick to my stomach of people saying that Pakistan’s urban population is a small group and somehow not worthy of paying attention to.” But did anyone actually say that our urban population is small or not worthy of attention? Where?

    You are right that only 30% of us are urban (I am). I wish the other 70% were also given as much attention as we are (I am sure you can tell us how many countries that 70% is more than. But being urban, I am with you and will not mind getting even more attention than we now get.

    On this phone bill business, unfortunately you numebrs are done all wrong. First, the total population is not the place to start anyone since my 3 year nephew really does not pay phone bills, nor do the VAST MAJORITY of Paistanis. The TOTAL number of landlines (which is what PTCL bills are for) is between 5.5 to 6 million in all. Now you can start from there and apply whatever percentages you want. You will agree that if you start the math from 6million ratehr than 150 you get very different answers.

    But, overall, I should say I agree with you and the post. Its a good step, even if not as sweeping as you suggest.

  4. Kashif says:
    October 22nd, 2006 9:41 am

    I pay my phone bill through online banking system (ABN Amro)

  5. November 6th, 2006 5:14 pm

    The mobile commerce wave has not hit Pakistan yet but it is on its way. This service by PTCL will make many lives easy. I hope it works well because system glitches will hurt consumer trust. Good job PTCL.

  6. September 8th, 2007 11:00 pm

    [...] when they attempt to do something to make lives easier for the citizens. For example, we have praised PTCL in the past for providing an online service to pay phone/electric/gas utility bills [...]

  7. salman says:
    August 28th, 2011 1:52 pm

    hello sir,
    kia ap bata sakty han ky yeh cards hamy kitny main mily gai or jab bill sabmit ho ga to kia is par hamy koi commission bi mily ga. ager bata do tu ap ka bohat thanks ho ga.

    M salman
    salman_khan_satrs@yahoo.com

  8. September 12th, 2011 3:24 pm

    HEllo,
    I am collector of Phonecards and I am specialized in Pakistani cards.
    I am looking to buy USED cards from pakistan..
    those FONE BILL pctl cards , i pay 0.50 eur for used cards and 1 eur for empty/used 500-1000-2000Rs cards.

    Also White chipcards wanted from those different companies as Moontel, Indus Tel , Insta call, telemax, ring world, city call, call point, and many others pictured phonecards buying by quantities.. Please offer ..

    Scratch cards mobile and remote, depending on type and quantity.. 100 cards for 1 euro, but rarer cards ,limited editions subject to offer ..

    Drop a mail if you have something available,
    Can pay by Moneybookers, paypal..

    Thanks for your interest ..
    About 1000 phonecards of pakistan I have listed here :

    http://colnect.com/en/phonecards/companies/country  /163-Pakistan

    Jan from Belgium



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